Terms & Conditions

1. Application of these Terms and Conditions

These Terms and Conditions will apply to all orders for products placed on any of the websites listed below and via our sales team which utilise our delivery services.

They govern your contract with us for (i) the sale of products; and (ii) delivery services. Your contract for the purchase and delivery of our products will be with Vintage Supplies Limited. Our registered address is Unit 7 Merebrook Business Park, Hanley Road, Malvern, Worcestershire WR13 6NP, Company Number 02099573. You can contact our team regarding any queries relating to these Terms and Conditions and orders you place using the following contact details:

Phone: +44 (0)1684 212882
Email: info@vintagesupplies.com

2. Description of Products

We take all reasonable care to ensure that all details and descriptions are correct however should you feel that there are any misrepresentations please advise us so that we may amend it if necessary. The use of original numbers does not indicate supply of original parts. We reserve the right to supply pattern/remanufactured parts as necessary. It is the purchaser's responsibility to ensure and check that parts supplied are suitable for the vehicle and intended use, and the supplier gives no warranty express or implied of suitability.

3. Order Placement via Website

Once all required products have been added to the online Shopping Cart you will need to Select the Shipping Country using the drop-down list. You must then Select Rate and will be offered the available delivery options. The charges displayed at this stage are not final and are based on the minimum rate for a 0.5kg package. We reserve the right to amend the charge based on the actual weight and dimensions of the final order however if this leads to a difference of more than 10% of total order value you will be contacted for authorisation prior to despatch. Approximate Shipping Charges are displayed in the table below the Shopping Cart.

You confirm your consent to this charge when you submit your order.

3.1 How to review your order
At checkout you will be given an opportunity to review your order, including the country of delivery, to make any amendments prior to placing an order.

If you make an error in the order you place, please contact customer services on the contact details above as soon as possible, so they can advise.

3.2 Placement and acknowledgement of your order
You place the order for your products on the website by pressing the "Checkout Now" button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send you an order confirmation email detailing and acknowledging the products you have ordered. This order confirmation email does not constitute an acceptance of your order.

3.3 When your order is accepted and your products are despatched
Order acceptance and completion of the contract between you and us will take place when you receive a despatch email, unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock;
  • Our inability to obtain authorisation for your payment;
  • The identification of a pricing or product description error;

We reserve the right to withhold product supplies from any person or company

4. Order Payment

We accept payment via Visa and Mastercard debit and credit cards, Paypal, bank transfer, cheque and, in the case of counter sales only, cash. If you are placing the order on the website and wish to pay by any means other than debit or credit card please submit an enquiry and a proforma invoice will be emailed with details of how to pay.

For most products, if you choose to pay via your credit or debit card you will be charged when we despatch your order, this excludes special order and customised products when we will charge your card at the time we place the order with our supplier. If paying by any other means we will verify funds have been received prior to despatch.

Trade account payment terms are 30 days EOM, so payment is due 30 days after the end of the month in which the invoice was received. Monthly statements will be sent via email and we reserve the right to charge interest on outstanding accounts, at a rate in excess of current bank rate.

The contract will be concluded in English.

We only accept payment in Pound sterling (GBP). We're unable to offer the option to pay in local currency. International credit card providers or banks will determine the exchange rate; if payment is made in a currency not issued as standard by the bank, they may add an additional processing or administration charge which the cardholder will be liable to pay.

The details of your specific contract will not be filed by Vintage Supplies Ltd. If you do require any information regarding orders you have placed with us, please contact our Customer Services Team using the contact details above.

Goods remain the property of Vintage Supplies Ltd until payment is received in full.

How to cancel an order and return Products

5. Order Cancellation

The right to cancel allows you time to examine the goods. The cooling off period starts when the contract is concluded and ends 7 working days after the day the goods are received. The right to cancel excludes special order and customised items, for example rubbers and materials which have been cut off rolls, shock absorbers, number plates and leather belts.

When you exercise the right to cancel you are under a duty to take reasonable care of the goods and to return them to us in the condition they were supplied. It is your responsibility to cover return postage costs and it is advised that returned items be sent via recorded mail as we cannot be responsible for lost items.

6. Missing, Incorrect, Damaged or Faulty Items

If any products are missing, incorrectly picked, damaged or faulty, we must be notified on receipt of goods. If goods are sent by carrier sign "damaged" if apparent. You may cancel the order and receive a refund, or request a replacement. This right shall be available for a maximum of 7 days from delivery.

Please contact the sales team using the contact details above who will provide advice and arrange a free return and/or a replacement where applicable, please do not send any items independently as we will not guarantee to reimburse your expense.

We will reimburse to you (by the method used to pay for the original transaction) the cost of the products and delivery, provided no further products within the order were retained, within 30 days of receipt of the returned products.

Please note that this refund will be made in the currency used to pay for the original transaction.

6.1 International Duties and Taxes
We will cover the delivery charges and all relevant duties and taxes for replacement products despatched as a result of a picking error, fault or damage. Please see Section 8 for further details regarding International Duties and Taxes.
6.2 Special Order Products or Products made to your specification
If a special order or customised product is faulty or damaged please contact our sales team for further information and advice

7. VAT

VAT is applicable at the standard UK rate on all orders delivered to a UK postal address, this applies even if the invoice address is international.

The order confirmation email and subsequent invoice will itemise VAT for all product lines and delivery.

Where you have requested delivery to a Non-UK address, the products and the delivery service will be zero-rated i.e. not subject to UK VAT however there will be local duties and taxes payable prior to delivery. See further details below.

8. Import Duty and Tax Payments and Customs - International orders only

Products delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. These charges are calculated by our shipping agent and the recipient of the products, which may not be the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Products will be made.

Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any country before ordering products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the product or order which you may need in order to arrange customs clearance.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

You agree that we will act on your behalf as exporter of the products and will complete export declarations in our own name on your behalf.

If an order is placed and restrictions that we were not aware of at the time the order was made are applied by the customs authority of the destination country, then we will cancel the order and return payment to you.

We, or our shipping agents, may request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the order will be cancelled.

If the recipient wishes to return the product(s), they must request a refund of the customs duties and tax directly with their local customs office and must present proof of return. As the process varies by country and is subject to regular legislative amendments we can not provide any further advice on this.

9. Delivery Charges

To minimise delivery charges we do not finalise the delivery charge at the time you place the order, a minimum rate based on the despatch of a 0.5kg package using the selected delivery option is preliminarily added to your shopping cart.

We reserve the right to amend the charge based on the actual weight and dimensions of the final order however if this leads to a difference of more than 10% of total order value you will be contacted for authorisation prior to despatch. Approximate Shipping Charges are displayed in the table below the Shopping Cart.

You confirm your consent to this charge when you submit your order.

10. Lead Times

We supply almost all products direct from our extensively stocked warehouse so, with the exception of special order and customised products where lead times will be specified within the product details, we endeavour to process orders on receipt. Occasionally, some items will not be ex-stock and will be marked 'to follow' on the invoice and despatched immediately new stock arrives. You will only be charged once for shipping.

Delivery lead times to international addresses will vary according to destination but we will use reasonable endeavours to ensure that all products will be delivered within 30 days from the conclusion of the contract with us. In the event that your order has been despatched by us (as confirmed in the despatch confirmation e-mail) but has not arrived within the estimated delivery time range, please contact our sales team on the contact details above.

If delays outside of our control occur, we will make every effort to keep you informed.

11. Privacy

In accordance with our Privacy Policy, we may disclose your relevant personal information pertaining to your order, to other firms we or they work with (such as delivery service providers) in order to process, deliver your order to you, and to keep you informed of any updates regarding your order. To read more on how your personal data is going to be handled, read our full Privacy Policy.

12. Limitation of Liability

We accept liability only for items which are proved faulty by reason of our negligence. Such liability is limited to the price paid for the item and does not include any consequential loss.

13. Severance and Survival

If any part of these Terms and Conditions shall be found by a Court to be unlawful, void or unenforceable for any reason, then that provision shall be capable of being severed and separated from these Terms and Conditions and shall not affect the validity and enforceability of any of the other provisions of these Terms and Conditions which shall all remain in force.

14. Entire agreement

You confirm that, in agreeing to accept these Terms and Conditions, you have not relied on any representation made to you other than those contained in these Terms and Conditions and you agree that you shall have no remedy in respect of any such additional representation. Your statutory rights are not affected by these Terms and Conditions.

15. Jurisdiction

These Terms and Conditions shall be subject to English law. All claims or disputes arising in relation to or in connection with any contract (any order for Products) under these Terms and Conditions shall be governed by English law.

Approximate Shipping Charges

Zone GlobalMail
Europe 3 to 6 days
ROW 6 to 12 days
DHL Express Economy Select
3 to 7 days*
DHL Express Worldwide
1 to 5 days*
< 0.5kg < 2kg < 10kg < 2kg < 5kg < 10kg
*Remote locations are specific to each country and postcode and are determined by DHL. Transit time will typically be longer than indicated and rates will attract a £17.50 surcharge.
EU Zone 1 9.80 13.90 22.50 27.50 32.00 41.80
EU Zone 2 10.45 15.30 27.75 30.80 40.70 60.50
USA & Canada 15.95 N/A N/A 26.40 36.30 51.70
Australia & NZ 14.95 27.50 N/A 35.20 49.50 82.50
South Africa, India, Russia & Far East 14.00 27.20 N/A 35.20 47.30 71.50
Rest of World 14.00 27.20 N/A 44.00 66.00 93.50


LETTER REPLIES - We will enter into correspondence with people concerning details of parts and those not yet listed, and also send samples of fabrics, etc. for your inspection but please enclose a S.A.E. or International Reply Coupon/s.